FAQ

Where are you based and do you travel?

I am located in Caroline Springs area, however I service all of Melbourne/Victoria.

$30 per hour travel fee will incur for locations over 50km away from Melbourne metropolitan.

Do you require a deposit?

YES! A 50% deposit is required to lock in your session within 48 hours from making your booking. Bookings with unpaid deposits will be cancelled.

Do you offer refunds?

No I don't.

Your session date is not locked in until your 50% deposit is paid. The remainder of your payment must be made before or on the date of your session. If you have to cancel please do so ASAP. Your payment CANNOT be REFUNDED but will be kept as a credit to you or anyone you nominate for a future session. If you do not communicate that you are unable to make your session and do a no show, you will need to pay the full amount for your session. We have clients inquiring every day so if you know you can’t make your session due to unforeseen circumstances please prioritise contacting us as soon as possible to reschedule so we can offer your session to others.

Do you reschedule?

Yes, but only reschedule unless absolutely necessary. If someone falls ill or isn’t feeling well for the session, please notify us; If due to weather we need to reschedule for any outdoor sessions, we can do so at the nearest convenient date possible.

When will we get our photos?

Between 1-4 weeks from your session date. You will be sent a link to your online gallery once photos have been edited. When you access your photos, please wait for them to load correctly and make sure you download them to several devices/hard drives to avoid disappointment if you were to lose them as your gallery will be deleted after 6 months. You will have full access to our online print store via your gallery where you can purchase additional images or upgrade to full gallery. I do not offer raw/unedited images to clients.

What kind of Photography do you do?

I’m a natural light photographer. Mostly shoot family portraits both outdoors and indoors. I also photograph Maternity, Newborns, Engagements, Lifestyle and small Events (not weddings). If you are interested in photography that is not on this list, feel free to get in touch, I’d love to discuss what you have in mind!

Your images will be completely unique and the editing style will completely depend on these uncontrollable elements: 1. your chosen location. 2. the lighting and time of day. 3. the weather. 4. the location of the sun in different seasons. Your images may be darker, lighter, deeper in colour, shadowy, grainy, contrasted, golden or have a more moody feel depending on these elements which is just a part of outdoor photography but they will be edited accordingly to bring out the best of your session.

How much do you charge for additional photos and for full gallery upgrade?

For additional photos it is $10 per image and $300 for a full gallery upgrade (100-150 images). Full gallery upgrades can be purchased before or after your session.